Things are on the up for non-urgent patient transport in Sussex.
That’s according to Coperforma, which is in charge of the service. They have today (13 September) released a statement admitting there were problems early on, but now say they are “operating well and close to achieving the performance targets set by NHS commissioners” which were set when they were awarded the contract.
Michael Clayton, Coperforma’s Chief Executive said, “Thanks to the hard work of our employees, contractors and the support of the Sussex CCG, the service is now well on the road to recovery after its disastrous start six months ago.
“Our performance data is regularly reporting that the service is operating at 94% of the required key performance targets which are considerably higher than those experienced by patients under the previous provider.
“The recovery to date has been achieved against a continuous background of criticism which initially was completely justified but that is no longer the case, and patients across the county are receiving a reliable and safe service delivered by caring and dedicated crews.
“However, like many patient transport services across the country which experience journey delays, we are still receiving complaints from patients, albeit considerably fewer than a few months ago. We are analysing each complaint seriously in order to identify and rectify the problem and will not be satisfied until the delays have been reduced to the barest minimum.”
Last week, a group of contractors who are put in place by Coperforma raised issues surrounding cash flow. Mr Clayton has responded to this saying, “We welcomed the opportunity to respond to these allegations and have been particularly encouraged by those contractors within our network who have come forward and volunteered their support for the manner in which the service is being operationally and financially managed by Coperforma. We have also appreciated the messages of goodwill from patients which is the most important testament we could have received.
“Coperforma is a soundly financed company and with dedicated, skilled employees we have the resources and expertise to continue to provide the county’s patient transport service.”