South East Water have released more information surrounding yesterday’s burst water main in Hampden Park (6 October).
The company was called to Hazelwood Avenue at around 2.15pm, after an eight-inch pipe burst, leaving nine homes without water. Bottle water was made available for those affected.
Water was re-routed around the underground network of pipes and work began to repair the burst water main.
However, complications arose, when a power cable was damaged near to the burst when repair works were being carried out. The power company was called in to work with the water firm to make the area safe, before the repair could be finished.
After the repair was completed at 1.30am (Friday 7 October), the water main was slowly re-filled to ensure it did not burst again.
Ann Seach, Distribution Manager at South East Water, said, “We would like to thank those people affected for their patience while we carried out this emergency repair and we are sorry for any disruption.
“Unfortunately emergencies like this do happen from time to time. We have 540 million litres of water a day being transported around 9,000 miles of underground pipeline. There are also six million joints which have to withstand high pressure 24 hours a day, seven days a week. Inevitably sometimes these pipes and connections fail.
“We have a dedicated team of leak technicians who are out and about all the time looking for leaks and bursts on our network.
“However we are always grateful to our customers who alert us to problems so we can deal with them quickly. Our Leakline number is 0333 000 3330 or Tweet us @sewateruk.”