Southern 'Sorry' For Delays Suffered By Former Polegate MP

Monday 31st October 2016

eastbourne buzz news - Train In Eastbourne
 

Southern has responded to claims of a poor service, pinned on the company by former Polegate MP Norman Baker.

The former Transport Minister wrote a scathing open letter yesterday (30 October), in which, Mr Baker also called for the CEO of Southern, Charles Horton, to resign.

Whilst Southern has ignored this call in their statement, they have issued the following response to the lengthy delays Mr Baker and many other passengers suffered on a recent journey from London to Lewes:

“We would like to apologise to Mr Baker and other passengers travelling on the Brighton main line that evening.   Unfortunately, a person was struck by a train at Horley around quarter to 11 and trains were not running between Redhill and Gatwick Airport while the emergency services attended. 

“The line reopened at half past one in the morning, but in the meantime staff aimed to arrange alternative transport for waiting passengers.  We work to get alternatives in place as quickly as possible such as ticket acceptance with other nearby operators, as well as additional buses but it can sometimes take time to secure those, for example, depending on the time of day.  We review each incident such as this to see how our response can be improved. 

“We recognise that our service has not been good enough and we are sincerely sorry to passengers for that.  Our focus is on resolving the immediate issues to restore the service that passengers rightly expect.”

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