People with dementia can voluntarily register their condition with Eastbourne Borough Council to get the extra support they need when using its services.
Registration can be done personally or through a friend, family member or carer by calling Customer First on 01323 410000, emailing firstname.lastname@example.org or by letter to The Customer First Team, 1 Grove Road, Eastbourne, BN21 4TW.
The move is part of the council’s commitment to delivering services that are designed for and accessible to people with dementia and their carers.
Councillor Alan Shuttleworth, Cabinet member for Direct Assistant Services, said, “We have introduced this registration option because we recognise that people who need a bit of extra support sometimes need to be given more time or assistance when accessing our services.
“This is one of the ways we are demonstrating our dedication to ensuring people with dementia are treated with respect and dignity.”
This initiative comes after a six month Dementia Friendly Services pilot project was carried out in partnership with Eastbourne Homes and housing support service STEPS, focusing on housing and living well teams. This was supported by Eastbourne Dementia Action Alliance.
It included information sessions for council staff to improve understanding of dementia and asking people to become a Dementia Friend under the Alzheimer’s Society scheme.
Registration is entirely voluntarily and the information will be recorded securely and only used for the purpose of giving the resident assistance where necessary.