Ofcom’s proposed rule changes to all UK communications providers, aimed to protect vulnerable consumers, have been welcomed by Polegate MP Maria Caulfield.
This has come after an in-depth review- conducted by Ofcom - assessed the effectiveness of the rules in protecting consumers from harm and identified a number of areas where they believe strengthened regulation is needed to protect consumers.
The rule changes they have proposed include:
Maria commented, “These are sensible changes to protect the most vulnerable consumers, and are neither economically detrimental to the providers nor a burden on the regular consumer. I fully support these proposed rule changes.”