Several Eastbourne residents were left baffled today (16 May), when they received a text message about their council tax.
Some were told their bill was now due with a sum of money to pay, when this wasn’t the case.
Eastbourne Borough Council have released the following statement:
“Incorrect text messages regarding council tax were sent out in error to a number of residents today. Some people were wrongly told they had an outstanding balance when they did not owe anything. This mistake happened during a trial of a new service which will allow us to inform residents via text when a payment is due. We are sorry for this error and advise anyone who has received a text from us today about council tax to please ignore it.”