Eastbourne GP Says 330K Patients Making Use Of Online Services

Thursday 16th March 2017

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An Eastbourne GP has spoken about how patients across Sussex are benefitting from the online revolution.

330,000 patients in Sussex have booked and cancelled more than 317,000 appointments through online services offered by GPs across the county

GP online services allow people to book a doctor’s appointment or request a repeat prescription over the internet or on a smartphone. The free service is available online via a website and smartphone and tablet users can also download an app to give them access on their phones. People can also read their GP records, including information about medication, allergies, vaccinations and test results.

Dr Tim Caroe, a GP at The Lighthouse Medical Practice in Eastbourne said, “Many of our patients tell us that they value the convenience of making an appointment at any time of the day or night, or requesting a repeat prescription without having to visit the surgery. By freeing up the phone lines, they also make it easier for patients who don’t want to use GP online services to get through by phone.”

Online access is rapidly growing in popularity with over 95% of GP practices in Sussex now offering this service. Dr Caroe added, “Having access to their GP records also means that people are more in control of their health and well-being. This is particularly helpful for people who are living with a long-term health condition such as diabetes that needs regular checking and frequent prescriptions.”

GP online services make use of secure computer systems. People can only see their own information, but they can make arrangements with their local surgery for family members or carers to access their records.

You can register for GP online services by visiting your GP surgery, or find out more on the NHS Choices website.

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