Healthwatch East Sussex, the local independent consumer watchdog for health and care, has today published a series of reports linked to the East Sussex Healthcare NHS Trust improvement plan.
There is also an overview briefing of all the reports, for the 30 June, East Sussex Health and Overview Scrutiny Committee meeting.
Following the Care Quality Commission (CQC) rating services provided by East Sussex Healthcare NHS Trust as inadequate (September 2015), the trust and Healthwatch East Sussex agreed to work collaboratively on a series of projects, which have led to these reports. The projects were aimed at strengthening ESHT’s patient and public engagement, and promoting a culture of continuing quality service improvement.
50 volunteers were recruited in August 2015, and along with a wider volunteer pool, supported Healthwatch East Sussex on the projects. It has led to Healthwatch East Sussex engaging with 570 patients, carers and relatives, as well as hundreds of patients and members of staff during time spent in the main reception areas.
Patients reported, that on the whole they were very satisfied with the level of care they received, this also was confirmed when Healthwatch East Sussex visited wards and departments.
They also found:
Healthwatch East Sussex has shared the reports with the organisations involved with scrutinising the trust’s Quality Improvement Plan.
Healthwatch East Sussex will continue to work with the trust in taking forward the learning from these projects and gathering patients and carers experiences.