Thumbs Up Given To Midwives At Eastbourne DGH

Thursday 30th June 2016

eastbourne buzz news - HealthWatch East Sussex Logo
 

Healthwatch East Sussex, the local independent consumer watchdog for health and care, has today published a series of reports linked to the East Sussex Healthcare NHS Trust improvement plan. 

  • Making complaints personal - A volunteer led, independent review of East Sussex Healthcare NHS Trust’s complaints process.
  • From special measures to special moments - An overview of maternity services provided by East Sussex Healthcare NHS Trust, from the parents and families perspective.
  • Round the clock care - 24 hours in East Sussex acute hospitals, the patients’ view.

There is also an overview briefing of all the reports, for the 30 June, East Sussex Health and Overview Scrutiny Committee meeting.

Following the Care Quality Commission (CQC) rating services provided by East Sussex Healthcare NHS Trust as inadequate (September 2015), the trust and Healthwatch East Sussex agreed to work collaboratively on a series of projects, which have led to these reports. The projects were aimed at strengthening ESHT’s patient and public engagement, and promoting a culture of continuing quality service improvement. 

50 volunteers were recruited in August 2015, and along with a wider volunteer pool, supported Healthwatch East Sussex on the projects. It has led to Healthwatch East Sussex engaging with 570 patients, carers and relatives, as well as hundreds of patients and members of staff during time spent in the main reception areas. 

Patients reported, that on the whole they were very satisfied with the level of care they received, this also was confirmed when Healthwatch East Sussex visited wards and departments.

They also found: 

  • Making complaints personal - complainants experienced long delays at various points of the process.
  • From special measures to special moments - very complimentary comments to staff on the Special Care Baby Unit, and for the community midwives and the midwife led unit at the District General Hospital.
  • From special measures to special moments - women on both units shared mostly positive experiences.
  • From special measures to special moments - better information for fathers and partners was recommended.
  • Round the clock care - largely positive and complimentary feedback.
  • Round the clock care – potentially avoidable attendances at A&E departments was noted at both units, but more of an issue for Eastbourne.

Healthwatch East Sussex has shared the reports with the organisations involved with scrutinising the trust’s Quality Improvement Plan.

Healthwatch East Sussex will continue to work with the trust in taking forward the learning from these projects and gathering patients and carers experiences.

 

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