Care of cancer patients at East Sussex Healthcare NHS Trust has again been highly praised in a national survey of patients who were diagnosed with the disease. The National Cancer Patient Experience Survey has been published and was completed by 555 local patients. Patients were asked to rate their care overall on a scale of 1-10, patients in East Sussex rated their care as 8.6 out of 10 with our Urology and Haematology services scoring particularly well with scores above the national averages.
There were 59 questions that related to the Trust’s care, in 13 of these the Trust satisfaction rates were above the national average with the remainder sitting at around the national average and well within the expected ranges.
Our Urology service was particularly highly regarded with the service achieving scores well above national averages.
Dr Adrian Bull, Chief Executive, said: “It is good to hear that cancer patients rated the care they receive from us as being at or above the national standards. The report shows that our multi-disciplinary teams are offering good care and treatment for patients with cancer. As always we will be reflecting on the areas where further improvements can be made. Particularly in sharing more information with patients about local support groups and ensuring that there is a care plan for support at home. I would like to congratulate colleagues who work so tirelessly for the benefit of cancer patients. I would also like to thank the patients and their families who took the time to contribute to this survey and share their experiences with us, their feedback is much appreciated and helps us to improve the service we offer.
The National Cancer Patient Survey has been carried out by the Department of Health for the last five years. The surveys concentrated on patients diagnosed during a two-month period in 2015.