A new text service has been set up in Eastbourne to help us to remember to pay our council tax.
The new system will be activated if a payment isn’t received on the due date, where the council holds a mobile number or email address for that customer. In most cases this will mean a text message will be issued prior to a paper reminder being sent through the post.
Councillor Alan Shuttleworth, Lead Cabinet Member for Revenues and Benefits, said, “The text message people receive will highlight that a payment is overdue and outline more convenient ways to make a payment, such as online, by phone or by direct debit.”
Anyone who signs up, could win £5,000 if they sign up to pay their council tax by direct debit before 5pm on 30 September 2016. Eastbourne Borough Council signed up to a national campaign launched by Bacs Payment Schemes Limited (Bacs), the not-for-profit organisation behind Direct Debit in the UK.
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Councillor Shuttleworth added, “Using text messages will help customers to avoid a costly debt recovery process and is good for reducing administrative costs that can otherwise be spent supporting the frontline services residents rely on.”